Things you need to know
Arise holds a strict attendance policy. This applies to training courses and servicing schedule.
You must attend all training certification classes. Monday through Friday during the time you schedule. For example, if you choose 6 pm to 10 pm, you must be in your class at the same time every day. Open communication is key.
Once certified, you will choose your intervals. However, the schedule you choose is mandatory.
Once you choose your intervals.we recommend logging in approximately 15 minutes prior to your start time. This is to ensure all of your systems are working properly and that you are not experiencing technical issues that require you to visit Arise Tech support. Also, to ensure your personal equipment is working properly.
If you are unable to service a scheduled interval, you must first try and swap the intervals. Arise allows you to swap intervals within 2 hours of the set interval.
If the intervals do not swap you are required to service them. If this is not possible for you to service and swapping was not successful, you have the option to release the intervals.
Releasing intervals within the lock down period will affect your “Metrics” and “Commitment Adherence” in a negative manner. Please feel free to contact us with any questions concerning this. It is a very important part of this opportunity!!
Customer Service Tips
How Do I Get Paid?
Arise provides information on the service rates for each project (as well as other important information) in the applicable Opportunity Announcement. Opportunity Announcements are accessed on the Arise Portal by clicking on the information icon of the client program of interest. Service rates are only available to company owners.
- Your registration on the Arise platform does not mean you have a relationship with Arise. The business relationship is between Arise and the call center companies using the platform. Therefore, Arise pays the call center companies. Arise does not pay individuals who work for such companies. The compensation arrangements made between you and the call center company you work for are between you and such company.
- The compensation arrangements made between call center companies and the agents working are solely up to the call center company you are working for.
- Opportunity Announcements are accessed on the Arise Portal by clicking on the information icon of the client program of interest. Service rates are only available to company owners.